Many if not most of the attendees were involved in some sort of social media activity, either personally or professionally.  Almost everyone was using Facebook to some degree, less using Twitter, and a lone MySpace user.

Like most, the challenge of everyone in the room was in filtering the noise in order to find opportunities where they could provide value. My goal today was to provide a collection of tools that might be used to set up a Social Media Listening Post – a place where all the signal can be collected and where one might find opportunities for conversation.

The group asked a lot of very smart questions, and as a result we bounced around quite a bit from tool to tool, as everyone contributed ways in which they found certain sites or tools useful. I admit I rediscovered a forgotten tool while answering a question, so I came away with something new again as well.

Among the tools we covered were:

• Twitter
• Facebook
• Ning
• Twitterfall
• Google Reader
• Google Alerts
• Google Blog Search
• Social Media Firehose
• Backtype
• Social Mention
• Board Reader
• Feed My Inbox
• Twimailer
• Tweetdeck
• Twhirl
• Firefox
• Google Chrome

What other tools do you use when filtering social media? How did you develop your social media listening post?

Two weeks ago, Scrabble owner Hasbro sent a take down notice to Facebook.

Copyright infringement? Maybe. Big missed opportunity for Hasbro? Definitely.

Why shut Scrabulous down when there are so many other online clones out there? Hasbro probably has a case with respect to name confusion. But I think the real missed opportunity for Hasbro here was in not embracing this huge, connected, engaged (and vocal) community who loves their game.

Why not hire the the Aharwalla’s as game developers, re-brand Scrabulous as Scrabble and reap the rewards? If 2 Scrabble fans can cultivate a community base of 2.3 million voracious players, imagine what might be possible if a company like Hasbro threw their weight behind it?

Perhaps Hasbro has sold the electronic or online rights to the game to a 3rd party and now must defend that Agreement.  If so, fair enough and then this becomes a missed opportunity of another sort.

Facebook users obviously love games – they are some of the most installed and most active Facebook applications available. For a company like Hasbro, this could just be the tip of the iceberg. Imagine Battleship, Monopoly, Axis and Allies, or any number games from Hasbro’s huge portfolio as Facebook applications.

What do you think? Clear case of copyright infringement, or missed opportunity to engage fans in the social media era?

(Hat tip to Josh Quittner)

Facebook went from being a way to broadcast information to 5k people, probably 4k of which I didn’t know or even have a business link to, to a platform I either had to take seriously or walk away from.

Mark has created 3 layers of friends – his real friends, his tangential friends, and The Power Layer.

The 3rd layer is emerging as a very unique and interesting network in FB. Its what I will call “The Power Layer.” These are people who in whatever industry they are in , retain some level of power. Having them as FB friends, although very simple and non committal, gives me some level of access to them, and them to me. These are people that if they sent me a FB mail, i would certainly read and respond to , and I think they would do the same.

Hat tip: Dan Blank

Collegaue Ellen Gerstein, who had been managing the Dummies Man Facebook profile, was recently alerted that Dummies Man was banned from using the social networking site and all evidence of him had been purged.

Your account was disabled because you violated Facebook’s Terms of Use, to which you agreed when you first registered for an account on the site. Accounts can either be disabled for repeat offenses or for one, particularly egregious violation.

Facebook does not allow users to register with fake names, to impersonate any person or entity, or to falsely state or otherwise misrepresent themselves or their affiliations.

I think this is the beginning of a very intersting discussion. We didn’t impersonate anyone – we are Dummies Man, and he was only on Facebook as a goodwill ambassador for the brand. As Ellen says,

Over the months since, Dummies Man has been friending people, commenting on profiles and fan pages, and benignly exploring the site. It wasn’t a huge organized marketing campaign, more a way for us to dip a toe of the brand into the social networking waters.

Perhaps the profile could be considered as advertising a product, which may be the rub. I wonder if this precludes other well-known brand ambassadors from having identities on Facebook? I see that the Michelin Man has a page. I wonder if Disney approached Zuckerberg about a Mickey Mouse profile what the response would be.

What do you think? Should brands be allowed to have Facebook profiles?

Recently, I have also been doing some social networking in an “unofficial” capacity as a representative of one of our brands, Wrox. Primarily this experimentation is on a Wrox Facebook Group I started, and in a Wrox Twitter feed. These identities are Wrox branded, and the conversations I have are Wrox-centric. So far the growth rate of followers/members is slow, but it is picking up. I have to say that I am pleased with the results in such a short period of time as I have been able to make connections to some programmers I might not have been able to reach as easily otherwise, and it looks like I may have found some new authors and technical editors.

At some point, we will figure out what the message is we want to send to Wrox readers via these channels, but for now the important thing is that we are a part of the conversation.

I like to think that I am keeping my personal brand and my company’s brand separate, but since I am discussing both here that might not be entirely true. There is certainly often a far amount of overlap between the two, and I am not “hiding” the fact that I participate in conversations as the Wrox brand. I certainly represent the brand often at trade shows, and in conversations with partners, customers and authors.

But I wonder if keeping the social application identities separate is the right thing to do. Robert Scoble didn’t really try to do that – he is just Scobleizer. On the other hand, I don’t represent my company on this blog, my personal Twitter feed, or my Facebook Profile.

So, I wonder – is having both disingenuous, or do each serve a purpose? What do you think?

1. It is one of only a very few from traditional print publishers
2. It is not just a branding play
3. They have built in some interesting sticky features
4. Good tie-in’s to their content

I believe items 3 and 4 are the most important for content providers. The Quiz is offered every weekday morning and the scoring system is probably motivational enough to keep many coming back for more.

In addition, they offer ample opportunities to click through to the content related to the quiz, and I thought the “study links” for the next day’s quiz feature was especially clever.

The scoring seems a bit off to me, but that’s likely because it was my first test on the first day. My particular ranking of 68% among Facebook users is strange as I got 100% on the first test. See how competitive I am already?

It is important to remember that we are in the very early days of Facebook apps. I am sure we will see many more from content providers as the platform matures and as companies figure out exactly what they want to accomplish with these applications. Still, it’s exciting to see traditional publishers playing here.

(Thanks Read/Write Web)

However, companies must change the way they think about social sites like Facebook and how they can get their message to those members. Social networks are not just big websites, and most current strategies wont work on these sites. The key is to engage!

I can point to several reports that seem to show traditional advertising models don’t seem to be working on Facebook – at least not in its current form. Facebook is working on a more focused system for advertisers, and those results remain to be seen. Perhaps more focused efforts will have better results.

Now, I am not a marketing or advertising expert. But I suggest the way to reach Facebook users is to engage and participate with the community using the tools that Facebook provides. Get in there! Some thoughts:

• Find your customers
• Participate in Groups
• Create your own Group
• Don’t sell – participate in the conversation
• Add value to the conversation – don’t just shout your message
• Build an application

What are your thoughts on Facebook as a marketing platform?

There is a transformation going on in real-time social communications, and I’ve discovered that I can now get the same effect as a group “shout out” by simply changing my status message on Facebook. This also happens when using Twitter. This is yet another thing which is just not possible to do on LinkedIN – unless you plan on sending what may appear to be email spam to everyone in your LinkedIN contact list.

I completely agree and have taken advantage of this trend myself. I am always looking for new authors and ideas for new books, and use Twitter as part of my search. Previously I blogged about using a custom Google Search to mine the twitterstream, but that is a look backwards at conversations that have already happened. More recently I have simply tweeted about new book topics I am interested in, or a particular skill I may be looking for – “Looking for a JavaScript Ninja – know one?”

These tweets have resulted in my finding at least one new author, and several other potential authors. Using this form of communication is not as intrusive as an email sent bcc’d to a large list of people. It’s easier to ignore tweets you are simply not interested in, easier to ‘unfollow’ than beg to be removed from a mailing list, and the conversation happens in real time.

I have not yet taken advantage of status messages in my Facebook profile as Jeff suggests, but I will add that to my social toolbox.

Photo credit: plastictaxi