Chris Webb

Here is a presentation from last week’s Webvisions 2007 conference that outlines 8 steps to engaging customers in the post-Web 2.0 world.

The key, of course is engaging your customers in the network, but the challenge for many companies is casting off the old ideas and realizing the world is changing.

Make sure you keep your eyes open to the communities your customers are creating online. It’s the future of your company they are building.

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